Terms and Conditions

Tours, Courses & Events

We know that your holiday is very important to you and it is also extremely important to us, since we want you to enjoy it and to book again with us in the future. Please therefore spend some time reading carefully the following booking terms and conditions, as they form the basis of your contract with us.

These terms and conditions apply to all tours, day events and courses provided by The Urban Birder Limited (TUB, “we,” “our”). By booking with TUB you are confirming that you (“you”, “your”, “the participant”) have read and agreed the following terms and conditions.

Information about us

theurbanbirderworld.com is a site operated by TUB. We are registered in England and Wales under company number 6133472 and have our registered office at 17 Gresse Street, London W1T 1QL. Our VAT number is 205227642.

Registration

1. Tours

To complete registration for a tour, TUB requires:
  • A completed submitted online booking form or (if you have received the booking form by email or post) a returned signed booking form.
  • A non-returnable (other than in the event of cancellation of the whole TUB Tour or as outlined below) payment of a deposit of 20% of the cost of the tour per person. The final balance of 80% is due 120 days before the tour starts. Your place will be held for two weeks pending receipt of the booking form and deposit. Payment of the balance must also be made within two weeks, in view of the fact that at this stage TUB either have to pay hotels or release rooms.
  • Payment of 100% of the tour fee will be required for any registrations that occur less than 120 days in advance of the start of an TUB tour.

2. Day Events

For day events, a booking form with full payment (non-refundable) is required.

By submitting a booking form online or by returning a signed booking form by mail you acknowledge that you have read and agree to the following terms and conditions.

Insurance and personal responsibility

It is a condition of booking with TUB that you must have your own personal travel insurance to cover you for cancellations, flight delays, lost baggage, medical problems, illness, accidents and unforeseen events. TUB shall not be responsible for any missed flights or other emergencies. TUB does not offer any travel insurance or cancellation insurance.

TUB shall not be held responsible for, or liable for, any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any transportation company, hotel, restaurant or other provider who provides services to TUB.

TUB shall not be held responsible or liable for any loss or damage (including, but not limited to, additional travel expenses, medical expenses and lost baggage) due to delay, cancellation or disruption of any kind caused by the laws, regulations, acts or failures to act, demands, orders or actions of any government, or by acts of God, environmental hazards, strikes, fire, flood, war, rebellion, terrorism, insurrection, personal sickness, accidents, quarantine, epidemics, theft or any other cause(s) beyond our control.

Baggage and personal effects, including medicines, are at all times your sole responsibility.

You waive and release any claim against TUB for any such loss, damage, injury or death, and by signing the booking form you are confirming such waiver and release as a condition of participating in the tour.

Availability of places

Bookings for any TUB tour, day event or course are made on a first-come, first-served basis, as places on tours will be limited in number in order to give you a bespoke and exclusive tour experience. Should any tour be oversubscribed, your name will be placed on a waiting list and you will be notified on a first-come, first-served basis of any vacancies on future tours. You will also be given the option to book the next available TUB tour before such tours are offered to members of the public.

Cancellation Charges

1. Tours

Booking a place on an TUB tour is a legally-binding contract, which, if cancelled, will incur a cancellation charge. If you wish to cancel your booking after it has been confirmed, you must contact TUB without delay and confirm the cancellation in writing. As we incur costs from the time we confirm your booking, and may be unable to resell your holiday, the following cancellation charges will be payable. Cancellation charges will be per person and will be calculated as follows:

a) Within 30 days of booking (provided cancellation is earlier than 120 days preceding commencement of the tour you have booked): £250.
b) After 30 days of booking but prior to 120 days preceding commencement of the tour you have booked: 20% of total cost of tour.
c) Within 120 days of commencement of the tour you have booked: 100% of cost of tour.

Because TUB do not refund deposits or balance payments, it is a condition of booking with TUB that you take out insurance to cover any cancellation costs.

Guests can transfer their deposit (minus an administration fee of £250) to another tour, but only if all the following conditions are met:

(a) If another Tour is formally advertised on the TUBW website with a full itinerary, dates and a price point. (An announcement about a possible future Tour is not considered an advertisment for a Tour under this clause), and
(b) before the balance of the cost on the Tour on which you are booked is paid, and
(c) only when your place has been resold on the Tour on which you are booked.

You will be given a detailed itinerary at the commencement of the tour and no refunds will be given for missed meals, excursions or dinners while on a TUB tour. Please tell us ahead if you are not going to participate in any tour activity.

Should there not be sufficient enrolment for a TUB tour, TUB reserves the right to cancel the tour, in which case TUB will return in full any deposits you have made for such a tour.

2. Day Events

If you cancel your place on a day event or a course there will be no refund.

Fitness and suitability for TUB Tours

TUB tours, day events and courses do not often involve a lot of walking but you should still have a good degree of mobility and a reasonable level of fitness. If you normally use a walking stick or wheelchair, you might find our tours challenging, but if we know in advance about any mobility problems, we will do our best to put in place special arrangements to help, although you should be aware that access may be difficult at some locations. If you are in any doubt about the suitability of any of our tours, or you are less able, or under the age of 18, it is essential that you consult with TUB before booking.

If you or any member of your party’s situation changes, after you have booked, you must let us know straight away. It is your responsibility to tell us before you book whether you have any special needs, mobility problems or medical conditions that might affect your ability to take part on TUB tours. We will assume, unless you tell us otherwise, that all members of the party are in a good state of health to participate in the tour. By booking with TUB, you confirm that you do not have any disability that could create a problem for you or for other participants. If you have doubts please let us know and we will be in touch with you prior to booking to discuss the nature of the tour and your physical abilities.

If you do not tell us about any special needs or medical conditions, and we find ourselves in the position where you are unable to participate fully, then we reserve the right to organise extra assistance so that you can continue with the holiday, and pass on the costs of doing this to you; or arrange your return home, and pass on the costs of doing this to you. We reserve the right to take action in the interests of your health and safety, and the health and safety of our staff and other customers, should we need to.

If you have any special requests such as low-floor accommodation, adjacent rooms, etc., please let us know of these at the time of booking. We cannot guarantee these arrangements on an TUB tour, but we will certainly pass on your requests to the supplier concerned and use reasonable endeavours to ensure that your request is met. Unless and until specifically confirmed, all special requests are subject to availability.

Any special diet, attention or treatment you require must be notified to TUB in advance of commencement of the tour. All reasonable efforts will be made to accommodate special diets and treatment; however, we cannot guarantee special arrangements.

We regret we cannot accept any conditional bookings, i.e. any booking that is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

TUB expect all clients to have consideration for other people. If in our reasonable opinion, or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the participant(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such participant(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

TUB reserves the right to decline to accept any person as a participant in a TUB tour. TUB reserve the right to require a participant to withdraw from a TUB tour at his or her own expense, at any time, when such action is determined by the tour staff to be in interests of the safety and welfare of other TUB participants. Should you cause damage to a property, hotel, restaurant or coach you may be liable for such costs.

TUB Itinerary Changes and Cancellation of TUB Tours

Because we start planning the tours we offer more than a year in advance, we may occasionally have to make changes to the itinerary, website and other details, both before and after bookings have been confirmed, usually to improve guests experience or to ensure that the quality of tour can be met by suppliers such as hotels. We will inform you of any significant changes, and they will also be announced on our website.

Although every effort will be made to operate tours as planned and as advertised, the itinerary, hotels, tour leaders and staff may be subject to change. Refunds will not be available for changes to the tour, the tour leader or the tour personnel.

Air Tickets Purchased Independently of the Tour

Air travel is NOT included in the cost of TUB tours. TUB recommends that you check airline cancellation penalties before purchasing airline tickets a long way ahead, because tours may be cancelled due to low enrolment. TUB do not accept liability for cancellation penalties related to domestic or international airline tickets purchased by you in conjunction with a tour.

General

We want you to enjoy every aspect of the tour, so in the unlikely event that you feel dissatisfaction with any aspect of your holiday arrangements, we ask you to bring this to the attention of the TUB Tour leader at the time, so that the matter may be resolved right away. Until we know about a problem or complaint, we cannot begin to resolve it, so please tell us about it immediately and don’t leave it until later to make a complaint. If you remain dissatisfied, you must write to us within 28 days of return from your holiday. Any complaint concerned with the arrangements for your holiday will be dealt with carefully and fairly by TUB.

TUB requires that all participants refrain from smoking during group activities, including, but not limited to, excursions and meals.

Unless you request otherwise, we may use photographs of you on TUB tours solely on the TUBW website and/or future TUB Tour brochures. Please ensure that you do not take photographs at sites where they are prohibited (e.g. for copyright or conservation reasons), and that your use of photography does not intrude on the enjoyment of other guests. Please ensure that you have other guests’ permission before publishing any photograph in which they appear.

General Advice

Please make sure that you can arrive at the relevant airport in good time for the commencement of the tour. Please also ensure, in good time before the tour, that your passports and visas (if required) are valid.

For tour participants coming arriving in advance of the commencement date of the tour TUB is happy to offer general advice on places to visit.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Terms of Use, which sets out information about you may make use of our website.
  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Applicable Law

The terms and conditions above are governed by the laws of England and Wales.

Contact

Questions, comments and requests regarding this terms are welcomed at Contact or by email: “enquiries[@]theurbanbirderworld.com”.

The English language is used throughout the site, including for the conclusion of the order.

Store

The following terms and conditions apply to all orders for the purchase of goods from The Urban Birder World Store.

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.

We advise you to print and keep a copy of these terms and conditions for your records.

Trading registered company

The Urban Birder World Store is wholly owned by The Urban Birder Ltd (TUB) registered office: 6th Floor, Charlotte Building, 17 Gresse Street, London W1T 1QL, registered in England under company registration no. 6133472.

Purchasing

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we may from time to time offer a substitute that is of equal or greater value and quality of the original item. If you are not entirely happy, you may return the substitute product.

As we are continually improving the design of our products, some specifications may vary slightly from descriptions on this website. All sizes are approximate.

When you submit your order you are allowing TUB to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail or telephone.

Satisfaction guarantee

TUB offers a no-quibble return policy.

Should you be less than delighted with any item you buy from us for any reason, let us know within 90 days of delivery and we will be pleased to offer you a replacement or a full refund.
Your statutory rights are not affected.

TUB complies with the Direct Marketing Association’s code of practice. Full details of the code can be viewed here: dma.org.uk

If you wish to make a complaint about TUB online shop, please contact us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.

In the event that we cannot resolve any dispute between us, we can consider various methods of dispute resolution. The EU provides an online dispute resolution platform that exists to assist the resolution of disputes between online traders and consumers. The platform, and more information about it, can be accessed here: http://ec.europa.eu/consumers/odr/

Damaged or faulty goods

The goods that we supply are guaranteed to be durable and reliable. In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 90 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.

If you wish to return an item, please contact us fist at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.

If you wish to cancel your order for any reason the quickest way is to contact us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.

Copyright

The contents of this site are the property of TUB, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of the online shop, without the prior permission of TUB Ltd, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

TUB provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.

This includes, without limitation, warranties of merchantability and fitness for purpose. TUB does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and address

THE URBAN BIRDER Ltd
35 Mount Pleasant Road
New Malden
Surrey KT3 3JZ
England

For any queries or complaints about goods or services, please contact us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409 or write to us at the above address.

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our ecommerce team.

To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.

When submitting your order you are confirming to purchase goods and allowing TUB Ltd to use your personal details for the purpose of supplying goods.

Special offers and discounts

Offers requiring a code to be quoted in the shopping basket are limited to one offer per order.

Product specific offers are only available while stocks last.

Where a minimum spend amount is required to qualify for an offer, this is calculated on the basket sub-total (after any other discounts have been applied and excluding postage costs).

Data protection

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.

We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

If you place an order and do not wish us to use your details, you may tick the appropriate boxes, which feature in the registration and ordering processes, before completing the purchase.

Your orders are filed and can be viewed when you are logged in to your account. This does not apply to orders placed using the ‘guest checkout’ feature. Details of orders placed using the guest checkout feature can be obtained from us by emailing at “store[@]theurbanbirderworld.com”.

Cookies

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Order address and contact details

THE URBAN BIRDER Ltd
35 Mount Pleasant Road
New Malden
Surrey KT3 3JZ
England

“store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409

Electrical items and batteries

Please recycle your electrical items and batteries. Find your nearest recycling centre at www.recycle-more.co.uk

The English language is used throughout the site, including for the conclusion of the order.

Delivery & Returns of products

Our delivery service

  • Delivery of orders should take between 2 to 4 working days and are usually despatched directly from the supplier. The Urban Birder Ltd (TUB) does not control their despatch. However, in the event of any delay or non-appearance of goods please do not hesitate to contact us.
  • We care about the environment and your order. Whenever TUB sends orders directly the parcels will be usually sent out in boxes that have been used before. These ‘second-life’ boxes are still sturdy and as good as new.
  • Any out of stock items will be placed on back order and despatched as soon as they become available. This will not delay the rest of your order.
  • You will only ever be charged once for delivery, no matter how many parcels your order is sent in.
  • We do not deliver to P.O. Boxes.
  • If you have any questions or queries regarding your order, please email us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.

Christmas delivery

Order by Monday 19th December before 3pm and we endeavour to deliver before Christmas. If you order after the 19th December we cannot guarantee the timely arrival of your order before Christmas.

Standard UK delivery – £5.00

Standard delivery parcels to addresses within the UK mainland should normally reach you in 2 to 3 working days from the day of despatch. Deliveries to Northern Ireland, Highlands and UK offshore islands addresses may take longer.

Free UK delivery

If you order gift cards, virtual gifts and/or gift membership packs, and nothing else, you will not be charged for delivery.
If your order totals £75 or more, standard UK delivery (including Channel Islands) is free..

Channel Islands delivery – £5.00

Please ensure you select Channel Islands as the country when entering your delivery address. Channel Islands deliveries should reach you in 3 to 8 working days from the day of despatch.

European Union delivery – £15

Delivery charge may be higher for heavier items. We will contact you if the delivery charge will be higher than £15. Non-UK delivery times are governed by the overseas carriers, and unfortunately we cannot specify the length of time it will take to deliver. For more information about delivery to these countries, please contact us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.

Rest of world delivery

If you would like your order delivered to a country outside of the European Union, please contact us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409 to obtain a price for delivering your order.

Returns Policy

We hope you will be delighted with every purchase, but if not, we will offer you a replacement or a full refund – whatever the reason. Just let us know within 90 days of delivery or by contacting us at “store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.

Please note that, unless they were received faulty, electrical items, binoculars and telescopes will need to be returned in their original packaging,and in a re-saleable condition.

Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 21 days for the credit to reach your account.

Thank you for visiting our site.

Last updated: November 11, 2017