Frequently Asked Questions

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Getting Started

How do I buy something from TUBW?

Booking with TUBW is both simple and secure.

Follow our step by step instructions on how to book for a hassle–free booking experience.

1. Find the product you wish to buy

When you’ve selected a product you like, you can see all the details about that product, including the total price.

This is your opportunity to check all the information is correct and matches your expectations.

2. Add to cart

Found the products you want to buy? You can confirm that you want to purchase the product by clicking the “Book now!” button.

3. Booking Sumary

Booking Sumary page contains all the products that you have selected to buy. Once you’ve added a product to your booking cart, you can go back and keep searching and adding to your cart. You can access the contents of your booking cart at any time by clicking on the blue cart button at the top left of any page on the TUBW website.

To add an extra room or any other service just click BOOKING MORE button.

Review your booking details and pricing.

Click on the “Proceed to Checkout” button.

4. Check out

In order to make a booking for your holiday you are required to complete a booking form.

Choose your payment method and follow the steps to complete payment, then click on “Confirm and Pay Now” to complete the order.

In checkout page to click the “Confirm and Pay Now” button, you need to confirm that you have read and accepted our Booking Terms and Conditions. Your acceptance is given for and on behalf of all the people who are included in your booking.

When you’ve completed your booking, the page with all the details of your complete order will be displayed and you will receive a confirmation email.

I would like to join mulitple tours. How do I do that?

You can add more than one tour from the booking sumary page. Just click the “BOOKING MORE” button for that tour, and repeat the process or add the other tours that you’d like to join.

You can find a video tutorial on the Help Centre page.

How do I pay two deposits for a traveling couple?

First, add the tour with the “Book Now” button , then simply change the quantity from 1 to 2.

I’m a single traveller, will I be charged a single supplement?

Some tours have an optional single supplement or rarely a mandatory single supplement.

Why is there a supplement for solo travellers?

In the traveller’s perfect world, everyone would be charged the same amount for their room, whether they were alone or sharing with a partner. In the hotelier’s perfect world, all rooms would cost the same, whether they had one, two, three or ten people sleeping there. The world we live in is closer to the hotelier’s vision, where rooms cost the same regardless of occupancy. Two people can split the cost of a £100 room, paying £50 each, or one person can pay the full £100. When expressed as a per person cost, this looks like a £50 supplement.

We negotiate hard with hotels, to keep single-occupancy prices as low as possible, but as long as hoteliers charge per room and not per person, this iniquitous situation will endure. The only obvious alternative -having couples subsidise solo travellers- strikes us as even more unfair.

The Urban Birder Limited makes no profit from the single supplement.

I need to cancel or postpone my booking...

Life can get in the way of our passion. We understand. If there is availability you can reschedule your booking, simply by getting in touch via the contact page. Please do contact us as soon as possible if you are unable to make the booking. Unfortunately we cannot accept cancellations within a week of your booking as it will be extremely difficult for us to replace your booking as short notice.

For details on our cancellation policy, please see our Terms and Booking Conditions.

Do your tours include air tickets?

Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices. We would be happy to help you arrange flights. Just ask for an air quote when making your booking.

What is not included in the tour price?

  • Travel insurance
  • Any transfers to/from stations and pick up points unless specified on the tour page.

How do I know if my tour is confirmed?

All tour packages are subject to reconfirmation. Immediately after submitting your reservation you will receive a receipt by email.

What should I do if I don’t receive a confirmation email?

If you have not received the confirmation of your reservation within 48 hours of making the request, please calls contact us tours@theurbanbirderworld.com or Niki at +44 7507 470 409. One of our agents will verify the status of your reservation and send you, where applicable, confirmation of the purchase.

How far in advance can I purchase a tour?

This depends on the tour you would like to take. We suggest our customers book their tours as early as possible.

How many people do you allow per room?

Hotels can accommodate up to four guests per room (including infants). Double, twin and triple rooms.

Payment

Which payment methods do you accept?

Credit card payments will be accepted in the near future. You can pay by bank transfer:

Bank Name: BARCLAYS
Account Name: The Urban Birder Ltd
Account number: 63145417
Bank sort code: 20-78-98
IBAN: GB20BARC20789860834211
BIC / Swift Code: BARCGB22

Unfortunately we cannot accept cash.

Can I pay in a currency other than pounds Sterling?

No. All payments must be received in pounds.

How secure are my personal details?

Your personal details are entirely secure. Your personal information is submitted on a secure server with 128-bit SSL encryption and is used only to create your order and/or contact you if there is any problem with your booking. Your details will not be passed on to any third-party.

Useful information

What clothing should I wear?

We always recommend packing as light as possible however the specific requirements for your tour will vary widely depending on where and when you are traveling.

Can you help arrange my travel visas?

Requirements for travel visas vary widely depending on your nationality and your destination. We are unable to arrange visas on your behalf. If you do require a visa you can arrange them yourself or use the services of a travel agent or visa processing company.

What vaccinations are recommended?

It’s important that you receive the most accurate and up-to-date travel health information for the region you will be visiting. The only one qualified to provide you with this advice is your family physician or a specialist from a Travel Health clinic.

What is the most appropriate type of luggage to bring?

In most cases a sturdy suitcase with wheels would be more than enough for your hold luggage. A waterproof rucksack is a great idea for daily use in the field.

What type of transportation is used on your tours?

The usual mode of transport is by comfortable minibus.

Are airport transfers included?

In most cases airport transfers are included unless specified. We try to advise travellers to arrive within the same time frame in order to avoid long waits and for us to leave together as a group.

Can I join a tour late or leave it early??

It’s extremely difficult if not impossible to join a tour after it has begun. It is possible to leave a tour early, however you will be responsible for your own arrangements from the moment you decide to leave the tour. You would also be responsible for all costs associated with joining a tour late or leaving one early. If you feel this may be necessary plus contact us before you book your tour.

Can you provide me with a list of the hotels we will be staying at?

You can find all the hotels that you will be staying at detailed with websites on your itinerary and on theurbanbirderworld.com within the details of your tour. This may be subject to change once you are on the tour if there is an unforeseen issue with the hotel. In such cases you will be informed at the time and the group will be relocated to another hotel.

If your family requires hotel contact details, or in the case of an emergency please have them call Niki on +44 7507 470 409.

What are the age restrictions on your tours?

To travel independently you must be at least 18 years old. There are no upper age limits on our tours. Provided that you are reasonably physically fit or if you have a pre-existing medical condition you have completed the mandatory medical questionnaire, then you’re good to go.

How many people do you have on your tours?

Our usual group sizes are between 6 – 8 individuals. Exceptionally there may be just a couple of travellers or conversely as many as 12. Our usual small group sizes are designed to enhance the experience for travellers plus maximize the individual attention given by our superb guides and leaders.

Details of group sizes can be found within each of our tour description.

Who are my travelling companions?

For privacy reasons we cannot provide you with advance details on your traveling companions. However, our tours appeal to a wide range of travellers, most of whom share an adventurous spirit and a desire to experience these destinations at a grass-roots level. Our tours are conducted in English and so they attract many travellers from North America, UK, Australia, New Zealand and Europe.

Is tipping included and if not, how much should I budget?

Tips are not included in the tour price and tipping is entirely at your discretion.

What kind of hotel will we be staying at?

The itinerary page of the tour will have information about the usual hotel booked for that particular tour. The actual hotel will not be finalized until one or two days before the departure date.

Will you contact me if there is a problem?

If there is any problem with your booking or payment details, we will contact you on the telephone number or email address stated in your booking. Sometimes tours may not operate due to insufficient numbers, and we may need to contact you to advise you of any such changes.

How can I pass on my comments to TUBW?

Please contact our customer services department at enquiries@theurbanbirderworld.com or also through this contact form, who will be happy to hear your comments or alternatively you can write to us at:
The Urban Birder
PO Box 586
New Malden
Surrey KT3 9HP
England

Are your tours suitable for those with hearing or visual impairments?

We do not have extra facilities to accommodate customers with hearing or sight impairments.

Can those with mobility issues be accommodated?

Many of the countries that we visit despite having good facilities for people with mobility issues in their hotels and restaurants, out in the field may be a different issue. If you are in any doubt please check with us prior to booking.

Ask Us a Question

If you have any further questions, please contact us:

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