Frequently Asked Questions
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How do I buy something from TUBW?
Booking with TUBW is both simple and secure.
Follow our step by step instructions on how to book for a hassle–free booking experience.
1. Find the product you wish to buy
When you’ve selected a product you like, you can see all the details about that product, including the total price.
This is your opportunity to check all the information is correct and matches your expectations.
2. Add to cart
Found the products you want to buy? You can confirm that you want to purchase the product by clicking the “Book now!” button.
3. Booking Sumary
Booking Sumary page contains all the products that you have selected to buy. Once you’ve added a product to your booking cart, you can go back and keep searching and adding to your cart. You can access the contents of your booking cart at any time by clicking on the blue cart button at the top left of any page on the TUBW website.
To add an extra room or any other service just click BOOKING MORE button.
Review your booking details and pricing.
Click on the “Proceed to Checkout” button.
4. Check out
In order to make a booking for your holiday you are required to complete a booking form.
Choose your payment method and follow the steps to complete payment, then click on “Confirm and Pay Now” to complete the order.
In checkout page to click the “Confirm and Pay Now” button, you need to confirm that you have read and accepted our Booking Terms and Conditions. Your acceptance is given for and on behalf of all the people who are included in your booking.
When you’ve completed your booking, the page with all the details of your complete order will be displayed and you will receive a confirmation email.
I would like to join mulitple tours. How do I do that?
You can add more than one tour from the booking sumary page. Just click the “BOOKING MORE” button for that tour, and repeat the process or add the other tours that you’d like to join.
You can find a video tutorial on the Help Centre page.
How do I pay two deposits for a traveling couple?
First, add the tour with the “Book Now” button , then simply change the quantity from 1 to 2.
I’m a single traveller, will I be charged a single supplement?
Some tours have an optional single supplement or rarely a mandatory single supplement.
Why is there a supplement for solo travellers?
In the traveller’s perfect world, everyone would be charged the same amount for their room, whether they were alone or sharing with a partner. In the hotelier’s perfect world, all rooms would cost the same, whether they had one, two, three or ten people sleeping there. The world we live in is closer to the hotelier’s vision, where rooms cost the same regardless of occupancy. Two people can split the cost of a £100 room, paying £50 each, or one person can pay the full £100. When expressed as a per person cost, this looks like a £50 supplement.
We negotiate hard with hotels, to keep single-occupancy prices as low as possible, but as long as hoteliers charge per room and not per person, this iniquitous situation will endure. The only obvious alternative -having couples subsidise solo travellers- strikes us as even more unfair.
The Urban Birder Limited makes no profit from the single supplement.
I need to cancel or postpone my booking...
Life can get in the way of our passion. We understand. If there is availability you can reschedule your booking, simply by getting in touch via the contact page. Please do contact us as soon as possible if you are unable to make the booking. Unfortunately we cannot accept cancellations within a week of your booking as it will be extremely difficult for us to replace your booking as short notice.
For details on our cancellation policy, please see our Terms and Booking Conditions.
Do your tours include air tickets?
Travelers arrive from all over the world to begin our tours and it is not possible to include international airfare in our prices. We would be happy to help you arrange flights. Just ask for an air quote when making your booking.
What is not included in the tour price?
- Travel insurance
- Any transfers to/from stations and pick up points unless specified on the tour page.
How do I know if my tour is confirmed?
All tour packages are subject to reconfirmation. Immediately after submitting your reservation you will receive a receipt by email.
What should I do if I don’t receive a confirmation email?
If you have not received the confirmation of your reservation within 48 hours of making the request, please contact us at firstname.lastname@example.org. One of our agents will verify the status of your reservation and send you, where applicable, confirmation of the purchase.
How far in advance can I purchase a tour?
This depends on the tour you would like to take. We suggest our customers book their tours as early as possible.
How many people do you allow per room?
Hotels can accommodate up to four guests per room (including infants). Double, twin and triple rooms.
Questions about the TUBW Store
How do I contact your customer care team?
Our UK-based customer care team is available 8am – 8pm, Monday – Friday.
Contact us if you want to place your order by phone, or if you need advice about our products or delivery service. The contact details are:
“store[@]theurbanbirderworld.com”, or call us on +44 (0) 7507 470409.
Where are RSPB shops located?
We have no shops the TUB store is only online.
How much does delivery cost?
That depends on the delivery address and the delivery options available for your order. Standard UK mainland delivery is £5.00 – free for orders over £75.
Can I have parts of my order delivered to different addresses?
No. If you would like items sent to different addresses, please place a separate order for each delivery address.
Why am I not receiving emails about my order?
Please check the spam folder in your inbox, as it’s possible that our emails have been marked as spam. In order to make sure you successfully receive emails from us, please add “store[@]theurbanbirderworld.com” to your address book.
How do I dispose of electrical items and batteries?
Please recycle your electrical items and batteries. Find your nearest recycling centre at: recycle-more.co.uk